Collaborative Feedback

Assessment in Residential Life allows the department to make informed changes and decisions based on resident student feedback.
Over the past few years, UMBC has made important changes.Changes included creating Late Night hours in TrueGrits and providing complimentary laundry to all residents, all which came from YOUR feedback.
Check out this flyer (Welcome Back!) which outlined some changes made this past summer, 2019.
Keep checking this page for ways to participate in surveys or focus groups.

Any feedback Residential Life receives from an assessment is analyzed, compared, and then presented to various stakeholders within the department and the Division of Student Affairs.
Changes are made accordingly based on feedback.

Focus Groups: A small group of residents are selected to come into the Residential Life office to answer a series of questions that could be about residential experience, satisfaction, or housing procedures. The goal is to gain as much detailed information as we can from a small group of residents that can make a BIG impact.
- Attendees are given a Thank You gift for their time and participation.
Surveys: A survey is usually administered through email to the entire residential community. The goal is to reach as many residents as we can for feedback–last fall we attained a 71.4% response rate for our Residential Experience Check-Up, the highest to date.

Focus Group #3 (Wednesday, February 26, 2020):
- Residents will be invited to participate in a focus group regarding Safety and Security in the residential communities.
- As a Thank You, all residents will receive a pizza lunch, $15 UMBC Bookstore gift card, UMBC Camelbak water bottle!

Collaborative Feedback Regarding Gender Survey Language (Academic Year 2019-2020):
- In taking a step to repair unintended harm and reducing future impact of harm we have created a space for you to share your thoughts and ideas regarding survey language to the campus community.
- Please follow this link to write in your thoughts. Please note that all responses are anonymous
Focus Group #4 (Wednesday, April 22, 2020):
- Topic and Thank You gift TBD
- Check your email to see if you have been randomly selected to participate!

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Focus Group #2 (December 9, 2019)
- Residents from temporary housing will be invited to participate in a focus group regarding their satisfaction in UMBC housing.
- They will be receiving a UMBC long-sleeve t-shirt from the Bookstore, a UMBC Residential Life blanket, UMBC Residential Life winter knit hat, as well as a pizza lunch.

Fall Laundry Satisfaction and Sustainability Survey (November 19th-December 18th, 2019):
- UMBC Residential Life and RSA collaborated on this project.
- All residents are invited to take the survey to provide feedback on complimentary laundry and sustainability satisfaction in the Residence Halls.
- Those who took the survey and reported their emails were entered into a raffle for Amazon Echos, $25 UMBC Bookstore vouchers, 2019 Winter Midnight Breakfast shirts, and a UMBC sweatshirt.

Focus Group #1 (October 23, 2019)
- Residents were randomly selected to participate in a focus group regarding residential satisfaction and community involvement. As a thank you, all attendees will receive a UMBC sweatshirt from the Bookstore and a pizza lunch.

Opening Survey (September): This survey was administered through QualitricsXM and sent to all residents following move-in weekend. Results from this survey will be used to improve move-in procedures next year, 2020.