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Frequently Asked Questions

Q. Where are you located?
A. We are located in Erickson Hall near the library; our office overlooks Erickson Field.
For more information, Call 410-455-2591

Q. What are your office hours?
A. We are open from 8:30 AM to 4:30 PM Monday through Friday. Beginning May 15, 2017 we will be open 8:30 AM to 5:00 PM Monday through Friday. 

Q. My parents sent mail for me before school closed, but I am home now. Can you forward them to my home address?
A. All first-class mail will be forwarded to the students’ home address unless a forwarding address is provided.

Q. What is the address of my room for mailing?
A. [Your Hall and Room number] 1000 Hilltop Cir Baltimore MD 21250

Q. Where can I find information on the new meal plans?
A. Meal plan prices and options are posted on the Residential Life web site (http://reslife.umbc.edu/housing/housing-rates/). You may also want to contact Campus Card (410-455-2188) about your meal plan
For more information, Call 443-612-2273
or visit http://www.dineoncampus.com/umbc

Q. Where is University Health Service (UHS)?
A. UHS is located in Erickson Hall; the entrance is located on Center Road.
For more information, Call 410-455-2542
or visit http://www.umbc.edu/uhs/

Q. Are you on the route to public transportation?
A. The 77 & 35 bus routes come to campus
For more information, Call 410-455-2454
or visit http://www.umbc.edu/reslife/communities/map.html

Q. Do you have access to public transportation? How does it work?
A. For more information contact Transportation Services a 410-455-2454 or the web.
For more information, Call 410-455-2454
or visit http://www.umbc.edu/transportation

Q. The laundry machine just took my money. How do I get my money back?
A. Contact your front desk for the proper forms to have your money refunded. For more information Contact: CPK 2-0300, ERK 2-7400, HBR 2-7700, HSD 2-7300, PAT 2-0500, PMC 2-0700, SUS 2-0100, TER 2-7200, WH 2-7100

Q. The vending machine just took my money. How do I get my money back?
A. For Food, Drink vending machine, Contact Campus Card: 443-612-2273. For other, contact your front desk for the proper forms to have your money refunded. For more information Contact: CPK 2-0300, ERK 2-7400, HBR 2-7700, HSD 2-7300, PAT 2-0500, PMC 2-0700, SUS 2-0100, TER 2-7200, WH 2-7100

Q. I no longer live on campus but I had a package sent there, do you know where I could pick it up?
A. We do not hold packages or mail for nonresidential students. If mail is received for a nonresidential student, it will be marked “Returned to Sender.” For packages, contact the delivery provider (UPS, Dell, etc) as they should be able to help track the item. Please remember to change your mailing address with the U.S. Postal Service to prevent any mail delays.

Q. I am a new freshman. Can I bring my car to the campus?
A. Yes. However, Freshmen parking is restricted to the satellite lots which is located off-campus. A shuttle is provided to campus.
For more information, Call 410-455-2454

Q. What is going on over Homecoming weekend?
A. For a complete listing of Homecoming Weekend activities, check out this link http://retrievernet.umbc.edu/site

FAQ